A lot of posts like this one make ride apps sound risky. They are not, and it is worth being straight about it before comparing.
What the apps get right
Uber shows you the price before you book, and that is the price you pay unless the route or trip changes significantly (Uber). In Chicago, ride-app drivers must pass a criminal and driving-history background check, and their vehicles are inspected every year (City of Chicago).
Where the difference is
First, the curb. At O’Hare, ride-app pickups are on the upper level of Terminals 2 and 3 only; if you land at Terminal 5, you take the airport train to Terminal 2 first. Pre-arranged cars meet passengers on the lower level, in the center lane (flychicago.com).
Second, timing. App prices rise when there are more riders than drivers (Uber), so the price depends on demand at the moment you request the ride. With a booked car, you see the price when you book, before you fly.
Third, the flight. We track it, so if you land early or late the pickup moves with it, and your chauffeur loads the bags.
When each makes sense
- An app ride: you are travelling light, you are flexible on price, and you landed at Terminal 2 or 3.
- A booked car: you want to know the price before you fly, you have bags, children or a group, you are landing late, or someone else is arranging it for you.
- By the hour: you have several stops after landing, and the car should wait between them.